4 Rivers Smokehouse Founder/CEO on response to COVID-19

May 13, 2020

Interior Dining Now Open at 25% Capacity, Exterior Dining and Drive-Thru Pickup Available

In accordance with state and local requirements, as well as CDC guidelines for social distancing, interior dining is now open at 25% capacity at all 4 Rivers Smokehouse locations (except Downtown Orlando and Coral Springs) as well as The COOP.

The safety of our team members and guests remains our top priority. Therefore, we want to remind you of all the precautionary safety measures we’ve put in place for our Phase 1 re-opening. Our Safety First measures include:

– Screening team members daily with temperature readings and wellness evaluations
– Practicing social distancing for guests in our restaurants by spacing out tables and chairs and bringing guests fresh drink cups upon request
– Cleaning and sanitizing all high-contact areas regularly
– Requiring all team members to wear masks and gloves during their shifts
– Placing all orders in tamper-evident to-go packaging
– Offering drive-thru, curbside pick up at all locations

May 3, 2020

A Message from John Rivers—Phase 1 re-opening Plan

Friends and Colleagues,

As the State of Florida begins its Phase 1 re-opening plan, I wanted to let you know how much I appreciate your support these past several weeks. These are challenging times, but it warms my heart to hear all the stories of how 4 Rivers continues to be a part of your families’ lives during the COVID-19 crisis. Thank you so much for your loyalty!

I also wanted to inform you that starting on Monday, May 4, we will be re-opening our outdoor dining spaces at The COOP and all of our Smokehouses, except the Downtown Orlando and Coral Springs locations, in accordance with state and local requirements and CDC social distancing guidelines.

The safety of our guests and team members continues to be our top priority. 4 Rivers team members will be wearing masks and gloves at all times and will be screened before each shift with temperature readings and wellness checks. 4 Rivers has always maintained the highest standards for cleanliness and sanitation and will continue this with vigilance, cleaning and disinfecting public areas throughout the day. Additionally, we will make soap and handwashing stations available for all our guests.

Out of an abundance of caution, we have decided to offer outdoor seating only at this time. Even though state guidelines allow us to open 25% of our indoor capacity, we want to use this as an opportunity to fully prepare our dining rooms and open indoor seating as soon as we’re confident that it’s safe to do so.

Please contact us online or by phone at 844-4RIVERS if you have questions. We will get through this together. Stay safe and God Bless!

John Rivers
Founder & CEO

 

 

March 25, 2020

 

Get Groceries To Go at 4 Rivers

Finding certain items in the grocery store right now can be quite challenging. 4 Rivers is here to help make things a little easier on everyone by offering

Groceries 4R You!

Groceries 4R You was created so folks can pick up the items they need at home during their next trip to the Smokehouse, such as toilet paper, paper towels, fresh chicken breast, milk, and eggs.

Add groceries to your next online order, and pick them up at your local 4R Pop-Up Drive-Thru station so you don’t even have to leave your car.

Items are available for pick-up only while supplies last. Limited quantities per guest for some items.

 

March 18, 2020

 

Pop-up Drive-Thru Now Available at select 4R locations

All 4 Rivers Smokehouses will offer pop-up drive-thru stations at each location so folks can pick up or place their 4 Rivers orders without leaving the comfort of their cars. We are also, out of an abundance of caution, temporarily suspending in-store dining.

Guests can place their drive-thru orders online, via the 4 Rivers app (available on the App Store or Google Play), or by calling 844-474-8377.

During this time, our menus will be streamlined to include some of the most popular items so guests can be served as quickly and efficiently as possible.

If you prefer to have your favorite BBQ delivered to your doorstep, 4 Rivers catering is offering FREE delivery (no minimum order) within a 20-mile radius of any store location. To take advantage of this offer, contact a catering specialist today online or by phone at 844-474-8377. Free delivery is also available through UBER Eats.

Stay tuned for additional updates by following us on social media!

 

March 13, 2020

4 Rivers Smokehouse Founder/CEO on response to COVID-19

Friends and Colleagues:

As the effects of the Coronavirus continue to unfold, our hearts and prayers go out to all who have been affected. Despite the uncertainty of the ever-changing landscape, I wanted you to know that our priority is and will remain the health and safety of our valued guests and beloved team members.

Several measures are being taken at both our restaurants and at Catering events to ensure your safety. Some measures will result in changes in your dining experience. However, please know they are being made to protect you and those around you. The changes being implemented are consistent with the guidance provided by the Center for Disease Control (CDC) and local public health authorities and are guided by our company’s core values.

  • To that end, the following procedures are going into effect at all of our restaurants immediately:
  • Initiating hourly cleaning and disinfecting of tables, door handles, railings, restrooms, and other surfaces that our guests and team members come in contact with;
  • Removing paper menus from our restaurants, in favor of posted or digital versions that do not require handling;
  • Replacing automatic dispensers of forks, knives, and spoons with individually wrapped packets;
  • Giving our guests ready access to handwashing stations;
  • Reinforcing with every team member our stringent safety and cleaning procedures;
  • Requiring team members not feeling well to stay home, and supporting them through an expanded form of our sick leave program.

As the situation continues to evolve, additional preventative measures may be taken. Know that we are closely monitoring the situation, and will quickly communicate further changes as they develop. The link below provides the latest information from the CDC. If you have any questions for us, feel free to contact us online or call us at 844-4RIVERS.

https://www.cdc.gov/coronavirus/2019-ncov/index.html

This is also an opportunity to thank all of you once again for your support of our BBQ ministry. Without you, none of what we do would be possible. Please be assured that your best interests will always be at the forefront of everything we do.

God Bless,
John Rivers
Founder/CEO
4 Rivers Restaurant Group